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Payment method
Payment can be made by cash or by various credit cards. Although some electronic money can be used, please prepare cash or card as the amount varies depending on the amount.
苦手食材
We do not accept requests for ingredients that you do not like unless you are allergic to them. Also,We may not be able to respond to sudden requests on the day of your stay. Thank you for your understanding.
Shops around
There are no supermarkets or convenience stores near the hotel. The closest one is about 40 minutes away. We recommend purchasing drinks and snacks in advance.
Change reservation
Customers are basically responsible for changing their reservation details. We apologize for the inconvenience, but please cancel your existing reservation and make a new reservation.
チェックイン・アウトの時間
Check-in at our hotel is 3pm and check-out is 11am. We can also use the parking lot outside of business hours and store your luggage.
キャンセルポリシー
Cancellations on the day of your stay
No-show: 100%
2 days ago - the day before: 50%
3 days ago - 7 days ago: 30%
example:For stays on January 20th, a cancellation fee will be charged from the 13th.
*For official reservations only, the cancellation policy differs from the normal cancellation policy.
Private bath reservation
Reservations for private baths will be made in order of check-in. Depending on the order, we may not be able to accommodate your request.Please note that we cannot accept requests at the time of reservation.
Children friendly
Room types are limited, butBabies and older can stay. Infants (1 year old and older) will be charged a fee to use the facility. Prices vary depending on whether a futon is included or not. We also have kufans, picture books, and tablets for children.
Smoking area
施設内に喫煙場所はございません。喫煙所は『玄関口』と『2階ベランダ』の外に設置しております。客室を含む館内での喫煙は、他のお客様のご迷惑になりますのでご遠慮くださいませ。
Kamikochi
About 2 minutes from the hotel by public transportationYou can go there in about 0 to 30 minutes. The nearest bus stop and taxi stand are within a 10-minute walk.
Pregnant woman
For pregnant customers, we have adapted meals such as avoiding raw foods and alcohol. In addition, the maternity plan includes services other than meals.There are also special benefits, so please refer to the plan details on the reservation site for details.
Parking lot
You can leave your car before or after your check-in date. In addition to the 8-space parking lot in front of our hotel, we also have a dedicated customer parking lot. For more information, please refer to the map under "Parking information" at the bottom of the top page.
inquiry
If you are in a hurry, please contact us by phone.
(☎0263-93-2642)